Responding as a Professional in Public
A lot of creatives are very engaged with the public nowadays, myself included (to the degree I can manage it). That can have lots of rewarding interactions, but it can also lead to people giving you very public feedback. That feedback may be valuable to your work, or it may miss the point entirely, or it may actually cause you problems in being seen as open, or competent, or paying attention. If you want to be a public professional creative, in my opinion you need to respond to your viewer’s feedback professionally.
And here, I am specifically talking about responding to true feedback. If someone is trying to threaten you, or your right to exist, or your livelihood in a comment disguised as feedback, you are in a much more serious situation that’s flatly outside the scope of this essay—take steps appropriate to their intent, not steps designed to respond to a normal comment that’s well within the reasonable back-and-forth of the public creative.
My most recent public feedback? So, my mother (Empress of the Geeks) called me out on twitter about my Laser Dress design. “If laser dresses are weapons. aren’t they forbidden at all important (diplomatic etc) parties? What use is that?”
First, let me say how much I love that I live a life where I can do a fairly silly, opening-of-an-80’s-animated-series-inspired, a co-worker threw the idea over a cubical wall and I ran with it, off-the-cuff design for a piece of armed formalwear for a roleplaying game… and my mother can (and will) critique it online. Most of my fellow game designers have to mourn that their families don’t really get RPGs, or what they do for a living. My mother’s connected enough to tell me if she thinks I’ve missed a bet. ❤
Regardless, that’s feedback in a public venue. Now, how to respond?
First, personally, I believe in staying polite. Don’t ever be the one to escalate, it doesn’t help anything. If you think someone isn’t worth responding to, just don’t respond to them. You can try ignoring them – most people lack the time to hunt down and pester every creative they question, so this often works. However, it’s not universally effective. If you feel you need to be clear you are disengaging, I recommend not beating around the bush but not being rude. “I appreciate the question, but that’s not something I am going to go into.” or “That’s outside the scope I of what I want to get into.” Have both worked pretty well for me. The point is to be clear to someone who doesn’t want to let something go that you don’t want to get into—just tell them you don’t want to get into it. They don’t get to decide what conversations you have unless they are paying you directly under some kind of contract. (And no, buying your stuff doesn’t count for this purpose—they are a customer, not an employer.)
In this case, I’m happy to engage and respond with my mother, so I wrote a response.
“First, that assumes that they aren’t designed for diplomatic parties among races where going unarmed would be an insult. Judge not aliens by our own cultural norms, Mom. :)”
So let’s be clear, my mother has a point. The main reason I didn’t address her point in the original write-up is that it’s as much a joke as it is a serious piece of equipment… and my mother isn’t the right audience for that joke. But I did go to all the trouble of writing it up as useable equipment so… why? Why did I bother?
My unofficial material for Starfinder is very much third-party publisher material, and in general I trust GMs to figure out what they want to use that material for. Maybe laser dresses are rare, and no one normally knows what they are. Of course if that’s the idea, the rules should have covered how to identify them, so listing that invites a further debate, which isn’t what I am looking to do here. I want to respond, in an engaging and friendly way, without leaving a huge opening for other people to jump into.
Now, in this case I have an advantage of knowing my audience. She raised me, after all, and introduced me to science fiction (and fandom, and cons, and her brother introduced me to RPGs, and she was my DM for many years when I was a kid – we’re a pretty geeky family). So I know she’s read a ton of classic science fiction, which often asks questions like, “what would it be like if an alien culture was radically different than our own?”
So, I can use that to craft a response that notes she has a point (“Yeah, laser dresses aren’t going to be legal in most high-end parties based on our culture”), while pointing out that doesn’t mean it’s not a reasonable item (“Starfinder is set in a whole galaxy of adventure—there are tons of cultures not based on ours!”).
But, I made a mistake.
It being my mother, I ripped off a response on-the-quick, and didn’t think about it again until this morning. When I re-read it, it felt… a tad patronizing. I didn’t INTEND to be patronizing, but the tone and wording are more dismissive than I meant them to be. And that’s one of the risks of communications online. All you have is the words, cold and hard on the screen, and missed tone is all too easy. I included a smiley face, which has become the punctuation of emotion in e-missives, but I don’t think that’s good enough. I should have carefully reread my repost, as I often do when talking to new folks, and made sure the tone was friendly and polite.
Sorry, mom. I’ll try to do better. 🙂
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