Industry Insider: Pragmatism, Personality, and Partnership
I talk a lot about how the best way to get work as a freelancer is to put your name, in a positive context, in front of people who can give you work as often as possible. That’s true in my experience, but it also just hints at another truth about the tabletop game industry in general.
It’s not just what you can do. It’s also about who you know, and who you are.
The tabletop game industry is stunningly small. Personal relationships, personality matches, and private opinions carry a lot of weight on who everyone does business with. At a pragmatic level, the bigger a company the more likely it is to try to just look at objective questions of what makes sense for a business, but those decisions are made by individual people, and their preferences and biases can impact everything from who gets a faster reply to an inquiry to who is trusted with big-dollar budgets.
Obviously it’s helpful to have friends in the industry, but equally obviously most people don’t start off with that advantage. It is absolutely possible to make friends, but more importantly it is possible to build relationships based on trust and respect. Friendship can cause problems as often as it gives an advantage, because people don’t like to give their friends bad news. And the tabletop game industry is all-too-often a place where business decisions are bad news.
Building relationships within the industry can happen organically just by being active in industry activities. Post regularly on messageboards. Write reviews. Engage in social media. Go to conventions. Volunteer to help with events, especially running games for organized play programs. None of those things generally gives you a direct payoff in “game industry friends earned per month,” but they do expose you to people who, like you, are building a network of people known.
Pragmatically, remember that with all these interactions being professional and honest and accurate is going to impact how people think of you. I absolutely do not recommend being a kiss-ass–most people aren’t actually very good at that, and yes-folks aren’t as useful as people who can give an honest, professional opinion. But you also don’t want to be an asshole. There are successful game industry professionals who use ‘asshole” or “grumpy curmudgeon” as their brand, but I don’t recommend it. It’s a lot of work, it requires a lot of talent, and in my opinion they often do themselves as much harm as good and are sometimes buoyed up by cults of personality who can give them bad feedback, false promises of support, or even turn on them.
The main point with this kind of industry engagement is to let people know who you are, and hopefully learn who you get along with. Tabletop game projects often involve a lot of interaction and back-and-forth among their participants, and a lot of us want to know we can get along with someone before we commit to working with them for weeks, months, or even years.
That means that all those things people want to keep out of business decisions–politics, sense of humor, debate style, even questions of spirituality–can impact who you want to work with, and who wants to work with you. I know people in the industry who dislike being in long conversations with me because I am too likely to extensively engage in at-best-mid-quality puns. Obviously that limits my ability to get those people excited to work with me, even if they think I have the skills and connections to help a project along. Equally obviously, I’m not willing to change how I interact with them enough to remove that block to a working relationship. Sometimes we get over that hurdle (often by using middlemen or online-only communications, where I can regretfully delete clever wordplay that’s out-of-place). Sometimes we don’t. But by knowing each other well enough to foresee an issue, we can decide if the extra work is worth the payoff.
Especially early on, extra complements and support can help open doors to more opportunities to show people who you are. from Kickstarters to Patreon campaigns to pre-sales to social media posts about upcoming projects, people who make things happen in the industry often have ways you can show your support, and that is not the worst way to introduce yourself to someone. But don’t pander–it’s not a good basis for any long-term relationship, and it’s exhausting.
I’m not going to try to present this as reasonable or the way things “should” be, but the tabletop game industry is hard enough that many of its professionals just don’t have any interest in working with people they don’t get along with. Sometimes this results in people playing favorites, and that can be frustrating when you are the outside of a social circle. But it’s also something that can mostly only be overcome by developing your own social circle. You have to do the work, be available, put yourself out there, but you also have to remember that every interaction with everyone in the game industry is a preview of what you are like to talk to and hang around with.
Memories in the industry are often as long as the industry itself is small. If you insult someone, slight their work rudely, fail to uphold your end of a contract, or honestly do anything that seriously annoys them, it can impact their desire to work with you forever. I have friends and partners who avoid ever being on the same project because they can’t get along with one another. I don’t recommend trying to walk on eggshells–you have to live your life–but respect, consideration, politeness, and fulfilling obligations once you undertake them go a long way to build a reputation and network of people who appreciate your efforts.
You can’t compromise who you are or what your values are–there are people I won’t work with for moral and ethical reasons. You shouldn’t take risks you can’t afford even for friends–there are projects I have declined to get involved with because while I liked everyone working on it, I had no confidence in their ability to see it through. You can’t make people like you–there’s no one I know in this industry who doesn’t have a few serious detractors, deservedly or not. But you can be aware of the impact of your personality and behavior, and remember that it’s not divorced from your ability to make deals, get work, earn trust, and move forward with career goals.
This is a long-term concern. It takes years, often, for engagement to build any relationships that help you know who you want to work with, and who wants to work with you. But those years are going to pass one way or another. I find it’s best to try to use them to increase my opportunities, rather than burn bridges.
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Posted on January 3, 2019, in Business of Games, Musings and tagged Business, Essays, Industry Insider, Publishing. Bookmark the permalink. Leave a comment.
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