Category Archives: Business of Games
I’m surprised how often this comes up, but there is often a sad lack of professionalism in the game industry. It’s not all one-way, and it’s not all intentional, and it’s not all unique to this industry… but some of it is, and that causes issues throughout the hobby. Especially as some big conventions are coming up, and those often mean new contacts and new work deals, I wanted to talk about it a bit.
I’m certainly not the gatekeeper of gaming professionalism, but there are some things that seem to be common among the industry folks I look up to who are better-known, smarter, and more graceful than I am, and I do my best to emulate the. This list isn’t comprehensive or absolute – there are important things I and missing and side cases that might be rare exceptions to these principals. But in general, this is a fair baseline for what I see as the start of game industry professionalism.
Oh, and I want it to be fun to read, so it’s broken into movie quote section.
Break a Deal, Face the Wheel
No, no one will actually put a fiberglass mask on your head and send you off to die in the desert… but if you get a reputation for not doing what you have contracted and agreed to, you may end up in an allegorical desert when all the available work dries up.
Look, the industry is often brutal. Pay is too low, deadlines too short, respect too uncommon (especially among some segments of fans). Some years not only would I have made more money spending the same amount of time doing minimum wage fast food jobs, but my main reward was to be called out and attacked by people with less experience and understanding of games than I have. It can suck.
But leaving people in a lurch makes it suck more.
If you agree to do a job, and the other side holds up their end, you need to do your best to hold up your end. I have had people I thought were promising freelancers, who I took a risk on, mentored, said nice things about and introduced to other publishers, take a contract, ask me to push back the deadline by months, then stop communicating at all, then tell me they can no longer do the project at all and give me some half-assed outline in way of recompense. All while continuing to do work for other companies.
If mental health issues has you down? Yes, that’s no different that backing out of a running job because you broke a leg. You need to be up-front and honest, and tell me as soon as possible, but I get it. But do it early, be frank, and don’t immediately prove it’s not about that by taking even more work from other people. If you need a break, take a break.
But if the job you are doing for me just got pushed back to the back of your queue so often because of better work coming along that you’ve decided it’s not fun anymore, or no longer a good use of your time? Tough. You agreed to do this project. We have a contract. Do it.
You’re not just making a publishers life more difficult when you just throw a project aside. You are boosting their missed opportunity cost, adding stress, and preventing them from paying everyone else who would be involved. It’s unprofessional, and it’s way too common among way too many freelancers.
The reverse of this is ALSO true. If you tell someone you’ll publish their work, and there’s no formal timeline, and five years alter you still haven’t? You are screwing with them. And, obviously, pay what you say you will pay, when you say you will or before. Giving feedback is optional, but smart to improve the whole industry. Bad-mouthing a freelancer to other publishers for some behavior you never told THEM was an issue/ Unprofessional. Cancelling a project and just never telling people working on turnovers? Unprofessional. Sitting on a manuscript for years? Unprofessional… and I’ve been guilty of that one.
Keep it Secret. Keep it Safe.
We rarely have information as crucial as the location of the One Ring, but there certainly are things you shouldn’t let the (various) Dark Lords know.
What information is exchanged between company and employee or freelancer as part of a work arrangement should be kept between those two, unless there’s a crime involved or an agreement that says otherwise or it’s become common knowledge. If you get to work on Ultimate Sentient Weapons, a major book that hasn’t been announced yet, you SHOULD NOT then use that information to write a book that does the same thing but better, and sell it before USW comes out. That’s screwing over your partner who got you that info, and it’s not cool. Similarly if a freelancer tells a publisher the freelancer is already working on something similar, the publisher should not take steps to trademark names involved, or change publishing dates, or badmouth them to damage their reputation, or change the project to cover the idea the freelance admitted to having.
Even without an NDA, don’t do this.
Once things are all out in the open, normal intellectual property rights can apply. And if the publisher is giving the info to lots of folks to do associated projects, there’s no reason not to ask if you can be included in that set of folks. But you can’t use info you were given to do a job for A Corp, then leverage it to sell a tie-in to B Corp before anyone even knows it has happened. Similarly, don’t leak files, even just to your friend Josh. Because you may trust Josh… but Josh may trust Wilhelm, and Wilhelm may trust Jerry, and Jerry may be an asshole. Don’t take the risk.
It is our choices, Harry, that show what we truly are, far more than our abilities.
What you do and say as a representative of yourself is your business. But if you wrote for a company’s new book, and you go to that company’s forum, and you take sole credit for things that were developed, edited, and worked on by 7 folks? Not cool. And if you badmouth it as crap the developers ruined? Not professional. And if you attack and insult customers who are annoyed? Way unprofessional.
If you can at all help it, don’t escalate conversations people who work with you are going to have to deal with. It’s like leaving a dead fish on the counter. If it’s your counter that’s gross, but you have to deal with it. If you leave it on my counter, you are making my life harder as the reward for me working with you.
Also, you will build a reputation. It will get around. Consider what you want it to be.
Be Kind. Rewind.
This industry is a meat grinder all too often. People with great talent and love of games leave both for more money, and for less stress and grief from fans.
So, try to be nice.
Yes, this is a vague hand-wave at professionalism, but give it some thought. If it takes only a tiny bit more effort to be nice to folks, why not do that? Yes, sometimes people are attacking you, or actively damaging your company or your reputation, and “nice” may not be a reasonable reply.
But if we were all nice whenever we could be? That would fix a lot of issues too.
Give more credit that you take.
Tell people when they make a positive impact on your life. Thank them.
Consider if you are being needlessly cruel in feedback. Saying you hate a game mechanic is very different from saying it’s idiotic and you don’t understand how anyone could ever think it was a good idea, and even THAT is different from saying a game’s writers are idiots who clearly only have their jobs because they are friends with the developer and the boss is so checked out he doesn’t care what gets published.
We HAVE lost people from the industry from such behavior. We’ll never stop it all, but if I can have one rock thrown at me each day or twelve, I’ll pick just one.
Self-Promotion Done Right
You can build up yourself without tearing anyone down. For example, I have a Patreon, and I’d love if you backed it.
Clinton Boomer has a Patreon. It’s awesome. You should back it too.
So does Jacob Blackmon!
I’d rather talk about how awesome these all are, and let you decide where to spend your money.
This entire post was sponsored by the Open Gaming Store. It’s awesome, too.
It’s late, and I’m tired. Today was a massive failure. As a result, I feel like a massive failure.
So, to coping mechanisms.
Though I do not believe it emotionally, or intellectually, I am going to keep telling myself everything is going to be all right, and that things will get better. There are risks to this, but it serves me better than despair, so that’s the mechanism. It has to be rote, or I won’t do it when I most need it. I have sometimes dug up my old checklist, from when I literally could not trust myself to make smart care decisions on nights like this. I’d stare at the times, and feel total apathy. But doing something seemed smart, so I’d do those things. And check them off, each as I did it, no matter how minor. Some lists even include not doing things, so I get to mark those off just by properly focusing my sloth.
The coping mechanism says I have to go forward assuming I can fix things tomorrow. I can’t keep the failure of today with me, count all my progress against the negative value of this and all the failed days that came before. That’s stacking the deck against myself. I need to have a realistic assessment of what is possible, but that’s about looking forward not weighing down measures of success with things I could have gotten done if I just hadn’t failed miserably on a range of occasions.
I do know, looking at my track record, that sometimes I pull it out, and sometimes I don’t. I also know I am a bad judge of my ratios of success to failure, and that smart people I trust often have a very different opinion of how I am doing. That all gets added to the coping mechanism calculations.
But there’s no point on hammering my brain any harder about this tonight. That hasn’t worked since I was 35. When I am done, I am done.
I need to go through my checklist of things to try to give tomorrow the best chance. What I eat, what I read or watch, how late I stay up, whether I take my prescriptions—these things feel utterly pointless right now, but I know they are not. However bad things are, there is no point in making them worse.
I am bad at self-care, but making every effort I am able to is part of the coping mechanism.
Also do the best you can to take care of yourself, and forgive yourself of your failures.
I have been experimenting with what Facebook posts of mine get seen, get likes, get shares, and so on.
Having controls is the tricky part. Did that post get no interactions because no one saw it because it was posted straight from WordPress and Facebook didn’t how it to anyone, or because no one cares about the idea of an independence sub-domain?
But having a range of topics, times, and sources, and comparing Facebook responses to how responses from other potential referrers, I am getting some sense of what does and doesn’t work.
Of course very few of you on Facebook will see this, because it’s posted directly from WordPress, AND I’m not hitting like on it myself…
I have, far too often and far too seriously, failed to use my position of privilege, protection, and visibility to improve the hobby I love so much. These are completely true examples where the fault is entirely mine. The list began here, but it’s not like I magically stopped failing people in this industry when I listed just the examples that leaped readily to mind.
It’s 2015. I am asked to suggest some freelancers who have done good work for me. Instead of going through actual notes or records, to create a list from complete and factual information, I rattle it off from my impressions, allowing all my biases and failings to color that list, instead of being diligent about at minimum making sure it’s robustly considered.
It’s 2016. A woman asks if she can get my opinion on the behavior of her superior in another company. I happily agree. She is being emotionally abused. I point this out, and act as a shoulder to cry on as she realized how terrible her situation is. I knock ideas around on how she can maybe eventually escape or at least mitigate her situation, since financially she can’t immediately leave it.
I do nothing to warn the next woman he might hire. I do not follow up with her. The abuse–which I entirely accept as real and serious–is out of my sight, and falls out of my mind.
It’s 2017. An industry professional at a casual gathering dismisses a broad category of claims of unsafe, biased geek behavior. I am too tired to argue, or even mention I disagree. I leave, with no suggestion I took issue with the statement.
There remains terrible, focused, often premeditated prejudice, bias, and actual abuse in my hobby. Not seeing it doesn’t mean it’s not there. Not creating it yourself does not protect those who are vulnerable.
It is, I have concluded, inevitable that making my living creating role-playing games means I am going to often see people accuse me of being stupid, lazy, short-sited, and ignorant (as specifically different from stupid) on a fairly regular basis. I believe the reason for this is twofold.
First, roleplaying games, by their nature, invite deep senses of involvement. They are designed to be extremely engaging, to suck in players and GMs and provide glimpses of alternate lives where (hopefully) those playing are more interesting and more able to affect change than they are in reality. This is obviously a place where the small percentage of really dedicated fans will have deep senses of ownership. And since any addition or alteration I create for such games (which is kinda inevitable for someone paid to make stuff for them) can’t please everyone, SOMEONE is going to think the things they don’t like are a result of being unsmart, or being uninterested in doing the hard work to produce something better, or not being able to see the consequences that “should be obvious,” or not be well-educated and informed on either technical or emotional aspects of the material I am working with.
Second, the internet means the information about what has been added or altered can be easily (though often incompletely) disseminated to a large audience quickly, and cheaply, so the total population of people who know about it can be enormous, and thus the small percentage of those people that may hate a change, and the percentage of those people who feel that is a result of some failing on my part (as opposed to personal preference), still leaves a big enough pool that the percentage of THOSE people who are assholes about expressing those opinions have no trouble finding the places where their opinion can be quickly and easily (and perhaps incompletely) transmitted to me.
I understand and accept that.
It does not, however, either justify or indemnify the people who choose to be assholes for the dickish nature of their actions.
If you say in your living room that only a total moron would make a specific change, you’re venting.
If you take the time to type that as a post in a online venue the entire point of which is to allow you to give feedback to the people who made that change, you are calling those people total morons. Backpeddling and claiming that obviously your hyperbolic language is just your opinion doesn’t change the fact you were a dick.
It makes me wonder if the consequences for trying to make games that make people happy may not, inherently and inevitably, involve more abuse than if I wrote ad copy for a cereal company for a living.
Of course, as I note, I know this, and have for a long time. Being able to accept that fact, and work to deescalate where possible, and certainly avoid fanning flames, it part of my job whether expressly called out as such or not.
As long as I am here, I am choosing to place myself in that situation, and I need to take ownership of that as well—though my acceptance is still not license to those who act rudely or inappropriately.
Monopoly was originally designed as “The Landlord’s Game” by a woman, Lizzie Maggie, and was intended to be a teaching game that showed that rents enriched property owners to the financial detriment of renters, who had little power to change the situation.
The design was patented twice, and despite that stolen by someone else, and turned into a hit with none of the teaching intent maintained, the original patent bought, and by the 1970s it was commonly stated the man who stole it was the sole creator of it.
So, yes. Credit matter. Presentation matters. Intent matters. And games can normalize concepts and help shape societal thought, despite the fact “they’re just games.”
Patreon. I has one.
So… look. You have to promote yourself.
Yes, it’s a pain for a lot of people. And it can be uncomfortable or embarrassing, especially if you aren’t used to it. And doing it wrong can turn off some folks, especially early on, who may reply to your promotion with “Who the hell are you and why should I care?”
Those people are doing you a favor, though they don’t know it. They’re giving you a chance at more self-promotion.
Look, if you want an RPG career, you HAVE to self-promote. Because either you want other people to hire you to be part of their projects (in which case you need to get your name and work out there, so people know you are available to be hired and have some idea why they might want to hire you), OR you are doing your own projects (in which case you need to promote them, which if they are your projects is the same as promoting yourself).
Even if you currently have a stable industry job, you should promote yourself. This can increase your value to the company, increase the company’s awareness of your value, and give you options if a meteor strike that company and suddenly you don’t work there anymore.
I am not a social media guru or an example of vast success or riches, so take all my suggestions with a grain of salt. But I had significant problems with self-promotion for years, and these ideas are how I (partially) overcame them.
1. Promote Everyone Else
“Hey, I got to work on this neat project with Awesome Designer and Amazing Editor! They’re doing fantastic work, and I can’t wait to see the end project!”
“Neat Folks have a new Kickstarter, and it looks great to me! Check it out!”
Often the easiest ways to self-promote is to insert your promotion as part of promoting other people, and to simply talk about the things you find exciting even if you aren’t involved with them. Doing these things still puts your name out there, and when you promote other people you encourage them to promote you in return. For introverts, this can be much easier than talking up your own part in projects.
2. Just Do Stuff
Self-promotion doesn’t have to be about saying how great you are. If you put out a new short story, or a cool story hook, or a single feat designed to allow halfling war-bakers make potions out of muffins, you can just put it out, link to it, and make sure your name is easily associated with it.
One of the reason my blog is OwenKCStephens.com is that anything I put on there is easily tied to me.
One of the reasons I put a lot of stuff on there is so people see my name, associated with things they might like.
Creation is promotion, as long as you give everyone involved credit.
3. Have a Way to be Contacted
My email is not hard to find. I let everyone ping me on Facebook. My Facebook and Twitter accounts are linked from my blog. I have a Paizo.com account that accepts private messages. If you want to get in touch with me, it’s easy.
Now, there are good and reasonable circumstances that might make any or all of those a bad idea for the security, safety, or sanity of someone other than me. But whatever method you choose, from a specific work-related email to a forum you can moderate yourself, if you want work in the industry, you need to make sure people know how to get hold of you.
4. If You Mention It, Make It Easy to Find
I have a Patreon campaign. And now, just by linking it, I have made it easy for anyone who wants to give me as little as $1-$3 a month to support these blog posts to do that.
I have both made my point, and self-promoted.
If a project of yours gets a review, link to it in a way that makes it easy to find both the review and a way to buy the product. Endzeitgeist, for example, links to where you can buy the products he reviews when he posts them on his website. That encourages me to use the links to his site when i mention the review, since people can then click-through and buy my stuff. Because he promoted me, I promote him.
If you are excited by your new project, link to where people can find more ifnrmation on it. That increases the chances people will get excited about it, and that helps drive that they found this neat thing because you mentioned it.
If you are going to go to all the effort to promote that you work for multiple companies (such as Paizo, Green Ronin, Rite Publishing, and Rogue Genius Games), promote that fact in a way that helps drive traffic to them.
Readers and fans and customers are often lazy. Make it as easy as possible for them to give you money, follow your posts, or read your thoughts.
This is something it took me a long time to figure out as a freelance writer and developer, and it’s a mistake I still make much too often.
You can’t let the whole world be your job.
What I mean by that is you can’t allow every place, every time, and every contact to be work-related. Yes, you may be someone who gets freelance work done at 7am, 9pm, or 3 am depending on how your insomnia impacts you. But you can’t let your expectation be that you should be working at all those times.
Similarly you may well need to have your home workspace overlap with your personal space (though the tax benefits of a home office are not to be underestimated), but you can’t allow ALL your home space to be a place where work often gets done.
It’s great to have friends in the industry… but you need to have conversations and activities and interactions with them beyond things you do for your career.
The reasons for needed to at the very least carve out SOME time and space that is kept separate from work concerns are many and varied, but they can be boiled down to one basic idea.
Sometimes you don’t want to go to work.
Now, whether you can spare the time off, get vacation time, can take a mental health day, or need to play hooky is beyond the scope of this article. The important thing is, if you don’t want to go to work, and you have allowed your entire life to be defined primarily by your work, then you don’t want to get up and engage with life.
And that’s a problem.
Burnout, depression, imposter syndrome, introversion, and even panic attacks are not uncommon in creative writing careers. To survive, you need to know there is a way to exist outside your job.
Yes, your email may be ubiquitous, and your editors may always have a question, or a panicked demand, asking about changes, availability, late projects, and so on. But you can decide there are hours when that isn’t your problem. Time when, even if everything is on fire, you get to read a book, or sit on the balcony and listen to the rain. Whatever works for you.
I can’t tell you how to achieve work/life balance. There’s no magic number of hours per day, or per week, you need to take away from being “on call” to your career. But you need to know you CAN take time away. Subconsciously, your brain needs to be able to grasp the idea that after this project, this crunch time, this weekend, you have a place you CAN get away.
Because, to quote one of my editors, you are no use to anyone dead.
Speaking of My Career
I have a Patreon. It’s how I justify taking the time to write a lot of this material on my blog. I’d love your support.
Lj and I arrived in the Great Northwest three years ago, today.
We are on our second apartment, our second vehicle, our second AFK, but still the same core jobs and circle of friends, which in many ways are the important bits. I saw core jobs because Lj lost her full-time gig 6 or so months after we moved, and switched to doing RGG bookkeeping and freelance layout full time, and I have become the project manager at Rite since then. We have had two dear friends move nearby, lost another dear friend, and in many ways I still feel like we are finding our feet.
The only things I miss from our lives in Norman, Oklahoma are a few people, a few restaurants… and certainty.
We knew, in broad terms, what every week, every holiday, and every season would bring. We had strong, long-established social systems that had gone on without major change for decades. Progress was difficult, but so was confusion. Our lives were a known factor, though it was kept at a set level we didn’t seem to be able to rise above.
There are many ways in which we have adjusted. We know more people, have local connections, and get invited to many more things. There are ways in which we haven’t. It turns out 20 years of freelance game writing habits don’t die easily, and I still get grumpy when I can’t take a nap in the middle of a workday at the office. But I AM adjusting.
When we first arrived out here, we also both started getting sick a lot. In 2016 alone I had two trips to the ER and nearly a dozen to urgent care, on top of regular doctor visits. But the last of those was last August, and I haven’t had a major illness since.
This move was a huge step outside of our comfort zone. We sold our house, the majority of our possessions, and moved away from our most solid core of close family and friends. I’d lived in Norman for 43 or 44 years before I left. That one year exception was 2000-2001, when I was hired by WotC to work on the Star Wars game and that was still what I was doing when they laid me off 14 months later.
Now I’ve been working for Paizo for 36 months. I began as the developer in charge of the module line, then transitioned over to the Player Companions, and then got to be one of the Design Leads for the Starfinder Roleplaying Game. I have grown quite a bit as a game developer and designer in three years, and these are opportunities I would not have had back in Oklahoma. We have also made some awesome new friends, strengthened existing friendships, and just barely begun to build some social momentum again.
I mentioned to my wife just yesterday that I haven’t adjusted yet. she snorted and pointed out it’s been three years. She’s right… but so am I. Not quickly do I become comfortable in a new environment.
Despite that, and seeing the financial and psychological havoc it’s played with our long-term plans, I am a bit amazed we took this huge leap. In many ways that’s not our style. But I continue to be convinced that this was a good move for me and my wife.
Being me, I also worry about it a lot. 🙂
Huge thanks to everyone who has pitched in, invited us over, helped out, and just shared a smile now and then to the transplants from OK.
I began a Patreon! To assist with things like this blog, and this post. Why not go make a pledge of support? 🙂